An AI assistant to reschedule appointments by text

Text Arlo your current appointment and the dates that work instead. It can contact the business, ask about replacements and bring back the result. Tell it to keep the original booking until a replacement is confirmed.

Arlo takes personal requests through iMessage, SMS or WhatsApp, and work requests through Slack. It calls businesses, navigates menus and waits on hold. It checks unclear requests, spending and irreversible actions. Each office has its own rules for accepting an assistant's request.

Give Arlo your replacement dates

Provide the business name, contact route, original date and booking reference if needed. State replacement dates in preference order, your time zone and budget. Say whether another location or staff member is acceptable.

An illustrative request: "Ask the repair shop to move my 10 November appointment at 3pm to 12 or 13 November after 2pm, Europe/Rome. Keep the same location. Ask about fees and check with me before any payment. Keep the original appointment until a replacement is confirmed. If they require cancellation first, stop and ask me."

For medical appointments, keep the request administrative. Questions about whether changing a date affects your care belong with the clinician or office.

Match the result to the next step

Result from the business	Appointment state	What to do next
It received a change request	Replacement unconfirmed	Keep the original booking
It offered several slots	Options available	Choose or apply your stated preference
It requires a fee or identity check	Change awaiting action	Resolve that step before proceeding
It confirmed the replacement	New booking confirmed	Verify the old slot and calendar record

Preserve the original until confirmation

Ask for available replacements without releasing the old slot. If the business can only cancel first, the assistant should bring that tradeoff back to you. A policy that prevents holding both slots is a reason to ask, not to guess.

Set a fee boundary even when you expect a free change. Check deposit transfers, cancellation charges and price differences. Arlo checks before spending; specify whether another service is acceptable.

Some businesses require you to verify identity, enter an account or speak directly. The assistant may need to stop there. Share only required details. See booking a doctor's appointment for clinic constraints.

Read the final confirmation

A final update should state the replacement date, time, time zone, location and reference; the original booking's status; and agreed fees. If confirmation is pending, keep your existing calendar event.

After confirmation, check the calendar and reminder. A calendar edit alone does not reschedule the business's booking. See the scheduling guide for coordination, or turn a forwarded notice into a task. Current Arlo allowances and call rates are on pricing.

Start free with Arlo. Send the original booking, preferred alternatives, time zone and fee limit. Ask it to confirm the replacement before releasing your old slot.

Frequently asked questions

Can an AI assistant reschedule an appointment for me? It can request changes through supported calls or authorized accounts. Completion depends on availability, the business's rules and any verification it requires.

Should it cancel my original appointment first? Your default instruction should preserve the original until the replacement is confirmed. If the business requires cancellation first, ask the assistant to stop for your decision.

What if the business charges a fee? Have the assistant report the amount and terms before proceeding. State a budget and require approval before payment or an irreversible change.

How do I know the appointment moved? Look for confirmation from the business, the full replacement details and the status of the original slot. A request or calendar edit alone is insufficient.