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Terms of Service

Last updated: June 9, 2026

Last updated June 9, 2026 — production-ready. Before publishing, fill the three operator fields below (legal entity, postal address, confirm legal@/privacy@arlo.sh inboxes are live) and have a licensed commercial + privacy attorney (US + EU/UK) confirm the arbitration clause’s enforceability and the all-party-consent, outbound-calling, and anti-spam posture. We recommend reviewing these Terms at least annually and whenever the Service materially changes.

1. Acceptance & eligibility

These Terms of Service (the "Terms") are a binding agreement between you and Idan Mann, doing business as Arlo ("Arlo", "we", "us", or "our"), and they govern your access to and use of Arlo, an AI assistant, together with our websites, apps, calls, messages, and related services (collectively, the "Service"). By creating an account, accessing, using, or paying for the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" includes that organization.

If you have arrived here because Arlo recorded a call or meeting you attended, or messaged you on behalf of an Arlo user, and you are not yourself an Arlo account holder, the recording and indemnity obligations in these Terms apply to the Arlo user who directed that activity, not to you; your rights regarding your data are described in our Privacy Policy.

2. The Service & your license

Arlo is an AI assistant that acts on your instructions across the web, messaging, phone and video calls, and the third-party tools you connect. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal or personal purposes. We may update, improve, or change the Service over time.

You are responsible for your instructions to Arlo and for using the Service lawfully. You agree not to use the Service except as permitted by these Terms and applicable law.

3. Accounts

To use most features you must create an account. Keep your account information accurate and your login credentials secure, and notify us promptly of any unauthorized use. Accounts are for a single named person; do not share your account or let others use it.

You are responsible for all activity under your account. We may suspend or terminate accounts that violate these Terms, that are non-paying, or that create security, legal, or operational risk for the Service or for others.

4. Connected accounts & third-party services

Arlo works by connecting to third-party services you authorize, such as Slack, Microsoft Teams, email, and calendar. By connecting a service, you authorize Arlo to access, store, and act on data from that service to carry out your instructions, through providers such as Composio and WorkOS described in our Privacy Policy.

You are responsible for complying with the terms and policies of every third-party service you connect, and for having the rights and permissions needed to grant Arlo access. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them is governed by their own terms and privacy policies. If a third-party service changes or stops working, related Arlo features may be affected.

5. Recording calls & meetings — your responsibilities

When you ask Arlo to join a phone call or video meeting, or to place or take a call for you, Arlo may record and transcribe the conversation so it can take notes, summarize, and follow up, and an AI voice may speak on your behalf. Arlo provides an in-product announcement: before it captures audio it tells participants the conversation is being recorded and transcribed, and on calls where Arlo speaks it identifies itself as an AI at the start. This announcement is a courtesy and a safeguard — it does not replace the consents the law requires you to obtain.

Recording laws vary by jurisdiction. Many U.S. states — including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington — and many countries (including the EU and UK) require the consent of ALL participants before a call or meeting may be recorded. By directing Arlo to record, you represent and warrant that you have the authority to involve Arlo and that you have obtained, or will obtain, every consent required by the jurisdictions of all participants before recording begins. You will not use Arlo to record where doing so is prohibited.

You remain solely responsible for the recordings and transcripts you direct Arlo to create. You agree to indemnify and defend us against any claim arising from a recording, transcription, or call you instructed Arlo to make — including any claim that a participant did not consent or that recording was unlawful — as set out in Section 15. Any participant, including non-users, may ask us to delete a recording or transcript by emailing privacy@arlo.sh.

6. Outbound calling & anti-spam obligations

If you ask Arlo to place outbound calls, send call follow-ups, leave messages, or otherwise contact people on your behalf, you are the caller or sender responsible for that outreach. Arlo provides the tool; it does not decide whether a number may be called, whether a recipient has consented, whether a call is telemarketing or regulated outreach, or whether an exemption applies.

You represent and warrant that each outbound call, text, voicemail, AI-voice interaction, or related communication you direct Arlo to make is lawful and wanted. You must comply with all applicable communications, telemarketing, consumer-protection, privacy, recording, anti-spam, and do-not-call laws and rules, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), National Do Not Call Registry rules, state mini-TCPA and do-not-call laws, CAN-SPAM where email is involved, carrier rules, and the laws of every place where you or the recipient are located.

Before using Arlo for outbound calling, you must have the rights, permissions, consents, lawful basis, and internal approvals needed to contact each recipient; keep reasonable records of that consent or lawful basis; screen calling lists against applicable do-not-call and suppression lists; honor opt-out and do-not-call requests promptly and no later than the law requires; avoid misleading caller ID, spoofing, deception, harassment, excessive frequency, or calls outside legally allowed hours; and make any required disclosures, including that the call uses AI-generated voice or is being recorded when applicable.

You may not use Arlo for spam, robocall abuse, unlawful telemarketing, lead-list blasting, harassment, fraud, deceptive sales practices, emergency calls, debt collection that requires a licensed collector, regulated financial or medical outreach without the required compliance controls, or any campaign where you cannot prove that the outreach is lawful. We may block numbers, rate-limit, review, suspend, or terminate calling features if we believe your use creates legal, carrier, trust, safety, or deliverability risk.

7. Messaging (SMS/MMS) terms

By providing your mobile number and opting in, you agree to receive text messages from Arlo, including assistant responses, reminders, task and calendar updates, onboarding, and account or verification messages. You may opt in by giving your number on arlo.sh and agreeing to receive texts, or by texting us first. We keep a record of your opt-in.

How we handle messaging data is described in our Privacy Policy. We never share your mobile opt-in, consent, or mobile information with third parties or affiliates for their own marketing.

8. Payment, subscriptions & credits

Some features of the Service cost money. When you start a paid plan or buy credits, we will show you the price, what you are being charged for, how often it renews, and how to cancel — all before you pay. Payments are processed by our payment provider, Stripe; we do not store your full card number. You authorize us and Stripe to charge your payment method for all fees you incur. You are responsible for any applicable taxes, which may be added to your charges.

Auto-renewal. Paid plans renew automatically at the end of each billing period at the then-current price, and your payment method is charged, until you cancel. By starting a paid plan you give your express affirmative consent to these recurring charges. We will send renewal and price-change reminders where the law requires.

Price changes. If we raise the price of a plan you are already on, we will notify you clearly at least 7 days and no more than 30 days before the new price takes effect, and remind you how to cancel, consistent with the California Automatic Renewal Law. If you do not want the new price, cancel before it takes effect.

Cancellation. You can cancel any time from your account settings — the same place and medium in which you signed up — with no phone calls and no retention runarounds, consistent with click-to-cancel principles. If you cancel, you keep access until the end of the period you have already paid for, and we will not charge you again.

Refunds and credits. Except where the law requires otherwise (including any applicable consumer-protection or automatic-renewal cancellation rights), payments already made are non-refundable, and you will not receive a refund or credit for partial billing periods, unused time, or unused features. Credits are not money, have no cash value, are non-transferable, and — unless we state otherwise at purchase — expire when stated at checkout or, if no period is stated, twelve (12) months after issuance; any unused credits are forfeited when your account closes. If a payment fails, we may retry it, suspend paid features, or downgrade your account. If you initiate a chargeback or payment dispute, we may suspend or terminate your account; please contact us first so we can try to resolve the issue.

9. Acceptable use

You agree not to use the Service, and not to help or permit anyone else to use the Service, to:

10. AI output & no professional advice

Arlo is powered by AI, and AI can be wrong. Arlo’s responses are generated by predictive models and may be inaccurate, incomplete, out of date, or fabricated ("hallucinated"). Always double-check anything important before relying on it.

Arlo is a general assistant, not a licensed professional. It does not provide legal, medical, financial, tax, or other professional advice, and using Arlo does not create any professional-client relationship. For decisions that matter, consult a qualified professional.

You decide what Arlo does. Arlo can take actions for you in connected tools and may act automatically without a person reviewing each step. You are responsible for the instructions you give, the actions you ask Arlo to take, and reviewing the results. If an automated action affects you and you would like a human to review it, contact us at legal@arlo.sh.

11. Intellectual property & content

Our IP. The Service, including its software, models, design, and brand, is owned by us and our licensors and is protected by intellectual-property laws. These Terms do not grant you any right to copy, modify, or use our intellectual property except as needed to use the Service.

Your content. You keep ownership of the content you submit to Arlo and the content Arlo pulls in from tools you connect ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you, including by sending it to the AI, messaging, and infrastructure providers (sub-processors) described in our Privacy Policy. You represent that you have the rights necessary to grant this license.

AI outputs. Arlo generates responses, summaries, images, audio, and other content for you ("Outputs"). As between you and us, you are free to use the Outputs Arlo creates for you, subject to these Terms. Two honest caveats: (1) Outputs are not always unique — another user could receive something similar — and (2) purely AI-generated material may not be protected by copyright, so we cannot promise you exclusive rights in it. You are responsible for how you use Outputs and must not use Outputs to train a competing AI model.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

12. Privacy, data & DPA

Our collection and handling of personal data — including recordings, transcripts, connected-tool data, long-term memory, sub-processors, international transfers, retention, and your rights — is described in our Privacy Policy, which is incorporated into these Terms by reference.

Business customers. If you use the Service on behalf of an organization and we process personal data on your behalf, a Data Processing Agreement (DPA) with Article 28 GDPR terms, our sub-processor list, and transfer safeguards is available on request at legal@arlo.sh and, where executed, governs that processing.

13. Term & termination

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time, and may cancel paid plans as described in Section 8.

We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, misuse the Service, or create legal, security, or operational risk; for serious or unlawful conduct we may act immediately and without notice. We may also discontinue the Service or any feature on reasonable notice.

On termination, your right to use the Service ends. You may request export or deletion of your data as described in our Privacy Policy, subject to retention we are legally required to maintain. The following sections survive termination: Recording calls & meetings, Outbound calling & anti-spam obligations, Messaging terms, Payment (for amounts owed), Intellectual property & content, AI output disclaimers, Disclaimers & limitation of liability, Indemnification, Governing law & dispute resolution, and General.

14. Disclaimers & limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ALWAYS AVAILABLE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. WE ARE NOT RESPONSIBLE WHEN THIRD-PARTY TOOLS WE RELY ON (SUCH AS SLACK, MICROSOFT, TELNYX, YOUR MOBILE CARRIER, OR OUR AI PROVIDERS) FAIL, CHANGE, OR BECOME UNAVAILABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR OPERATOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO PARTS OF THESE LIMITATIONS MAY NOT APPLY TO YOU, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless Arlo and its operator from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your misuse of the Service; (b) Your Content and your instructions, including any instruction to record, transcribe, call, text, email, or otherwise contact someone, and any claim that a participant did not consent, that recording was unlawful, or that an outbound communication was unlawful, unwanted, spam, deceptive, or non-compliant; (c) your processing of other people’s personal data through Arlo (including teammates, meeting participants, and message recipients); and (d) your violation of these Terms or applicable law.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us. This Section survives termination.

16. Governing law & dispute resolution

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, except where mandatory consumer-protection laws of your home jurisdiction provide otherwise.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at legal@arlo.sh and try in good faith to resolve the dispute informally for at least 30 days.

Arbitration & class-action waiver (U.S. users). If we cannot resolve a dispute informally, you and we agree that any dispute will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, seated in Delaware or, at your election, in your home county, and may be conducted by video or telephone. The arbitrator decides all issues, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or unauthorized-access matters. YOU AND WE AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If the class-action waiver is found unenforceable as to a claim, that claim will proceed in court, but the rest of this section still applies.

30-day opt-out. You may opt out of arbitration and the class-action waiver by emailing legal@arlo.sh within 30 days of first accepting these Terms, stating your name and that you opt out. Opting out does not affect any other part of these Terms.

Consumers outside the U.S. (including the EU and UK). Nothing in this section deprives you of any mandatory rights you have under the consumer-protection laws of your country of residence, including the right to bring proceedings in your local courts under your local law; the arbitration and class-action-waiver provisions above do not apply to you to the extent they would override those mandatory rights.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice by email or in-product and update the "Last updated" date above. Changes take effect on the stated effective date. Your continued use of the Service after that date means you accept the updated Terms; if you do not agree, you must stop using the Service and may cancel as described in Section 8. We will not apply a materially adverse change retroactively to a dispute that has already arisen.

18. General

These Terms, together with our Privacy Policy and any DPA, are the entire agreement between you and us about the Service and supersede prior agreements on this subject. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, or sale of assets. Our failure to enforce any provision is not a waiver of it. Neither party is liable for failures or delays caused by events beyond its reasonable control (force majeure). There are no third-party beneficiaries to these Terms.

19. Contact

Questions about these Terms? Email legal@arlo.sh, or write to us at Idan Mann (Arlo), [street address, city, state, ZIP — see operator note]. For privacy requests, email privacy@arlo.sh. See also our Privacy Policy.

See also our Privacy Policy.